 |
|
|
|
|
|
|
|
|
 |
Here are some of the most frequently asked questions and answers to make your Spa experience most enjoyable.
 How early should I arrive when booking a spa treatment?
Arrive 15 minutes before your first appointment to allow
yourself ample time to check in, change and relax while enjoying a refreshment.
What do I need to bring?
New Reflections provides robes, towels and lockers with keys for the time you spend at the spa. We also provide showers and Aveda amenities for your use. If you are receiving a pedicure please wear open toed shoes - flip-flops are recommended.
 Can I receive any nail services if I am experiencing any foot or nail conditions?
To ensure the health and safety of all our guests and our team, if you are experiencing any foot or nail conditions please seek medical care before scheduling your nail appointments. New Reflections reserves the right to deny services for the protection of our guests and team members.
Should I alert Guest Service if I have any physical Ailments, Allergies or if I am pregnant?
Absolutely! Only to serve you better, please let us know when making your reservation. We will also have you fill out our questionnaire when you check in. If you are pregnant, you will want to avoid treatments using deep pressure and hydrotherapy treatments involving heat. It is also a good policy to check with your doctor if you have any concerns.
Do I have to disrobe entirely for a spa Treatment?
You can disrobe to your comfort level. We do recommend removing all your street clothes and slipping into one of our spa robes provided for you. Your privacy is protected at all times.
 After Treatments?
Please be sure to drink plenty of water after your treatments to replenish your body's natural balance.
How much should I tip?
Tipping for service at a salon is typically handled as you would tipping for service in a restaurant. Generally 10-20% of the total service is appropriate. Tipping is personal depending upon how you feel the quality of service was.
|
 |
 Punctuality - we greatly appreciate your punctuality so that all guests can be accommodated. We understand circumstances may arise that impact your arrival and we will do everything possible to accommodate you. However, in some cases it may be necessary to shorten or reschedule your service.
Deposits - We ask for a credit card deposit when booking three or more services and with groups of three or more persons. The only time a charge is applied to the card is if a cancellation within 24 hours or a no-show occurs. The charge is equal to the value of the reservation.
Cancellations - To better serve the needs of all our guests, we request 24 hours advance notice when canceling an appointment. If 3 appointments have been cancelled or missed without a 24-hour notice, a pre-payment will be required via Master Card or Visa before your next appointment.
 Children - We strive to create a relaxing and enjoyable environment for all our guests. We request children be brought into the salon only when they have an appointment. For everyone's comfort and privacy no children are allowed in the spa.
If you are receiving a special occasion hair or cosmetic service, we recommend wearing a button-down top for easy changing.
If you feel you would be better served by another team member or would like a fresh perspective, please let us know. We work as a team to meet your needs for image and wellness.
To guarantee availability for your next appointment, it is recommended to please reserve your next appointment prior to leaving the salon.
We are interested in your suggestions. Please let us know how we may better serve you.
|
|
|
| *sales tax not included - Prices subject to change without notice. |
|
|
|
|
 |
