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To enhance and make the most of your spa experience, please consider these basic rules of spa etiquette:
Punctuality - you are requested to arrive 15 minutes prior to your appointment so that you can check in, relax, and prepare for your service and enjoy the entire time slot allotted for you. We understand circumstances may arise that impact your arrival and we will do everything possible to accommodate you, however, in some cases it may be necessary to shorten or reschedule your service. Please let us know if you are running behind.
Children - We strive to create a relaxing and enjoyable environment for all our guests. We request children be brought into the salon only when they have an appointment. For everyone's comfort and privacy no children are allowed in the spa.
Mobile Phones - We ask that all spa guests either silence or turn off their cell phones, PDAs, and pagers before entering the spa. This policy is to ensure the comfort of all of our guests, and to aid in your personal relaxation during our time with us.
Noise – our spa is a relaxation zone and a quiet environment. Please be mindful of the other guests receiving services by speaking softly and keeping noise to a minimum.
Cancellations - To better serve the needs of all our guests, we request 24 hours advance notice when canceling an appointment. If 3 appointments have been cancelled or missed without a 24-hour notice, a pre-payment will be required via Master Card, Visa or American Express before your next appointment.
Deposits - We ask for a credit card deposit when booking three or more services and with groups of three or more persons. The only time a charge is applied to the card is if a cancellation within 24 hours or a no-show occurs. The charge is equal to the value of the reservation.
COMMON QUESTIONS:
What do I need to bring?
New Reflections provides robes, towels and If you are receiving a pedicure please wear open toed shoes - flip-flops are recommended.
Formal Hair Style: If you are receiving a special occasion hair style or cosmetic service, we recommend wearing a button-down top for easy changing.
Make Up Services: For makeup applications, we recommend an open neck or button down shirt for easy changing
Pedicures: If you are visiting the spa for a pedicure, we recommend that you bring open-toed shoes or flip-flops to preserve your polish when you leave.
Can I receive any nail services if I am experiencing any foot or nail conditions?
To ensure the health and safety of all our guests and our team, if you are experiencing any foot or nail conditions please seek medical care before scheduling your nail appointments. New Reflections reserves the right to deny services for the protection of our guests and team members.
Should I alert Guest Service's if I have any physical ailments, allergies or if I am pregnant?
Absolutely! Only to serve you better, please let us know when making your reservation. We will also have you fill out our questionnaire when you check in. If you are pregnant, you will want to avoid treatments using deep pressure and hydrotherapy treatments involving heat. It is also a good idea to check with your doctor if you have any concerns.
Do I have to disrobe entirely for a spa treatment?
You can disrobe to whatever level you are most comfortable. Your privacy is protected at all times.
After Treatments?
Please be sure to drink plenty of water after your treatments to replenish your body's natural balance.
What are the standards for gratuity?
Choosing whether to leave a gratuity and how much is always dependent on your comfort level and the quality of your service, and while it is always appreciated, it is not expected. Should you wish to leave a gratuity for your service provider
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If you feel you would be better served by another team member or would like a fresh perspective, please let us know. We work as a team to meet your needs for image and wellness.
To guarantee availability for your next appointment, it is recommended to please reserve your next appointment prior to leaving the salon.
We are interested in your suggestions. Please let us know how we may better serve you.
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*facial, massage, and nail services at our maple grove and plymouth location only - facial and nail services at ridgedale - to enhance relaxation, please arrive 15. min. prior to your spa reservation - sales tax not included - prices subject to change without notice.
24 hour cancellation policy
24 hour notice is required when canceling. 3 missed or cancelled reservations will require pre-payment for future visits. |
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